How can we help?
For help with WoordVonk, email privacy@userface.nl. The game is developed and published by Murat Ozmerd, using the name Userface.
Tell us what happened, your iPhone or iPad model, and your iOS or iPadOS version. If possible, include the game version and the steps that led to the problem. A screenshot can help; remove personal information before sending it. Never send passwords or payment-card details.
Purchases and ads
What does Ad-free remove?
Ad-free is a one-time purchase that removes automatic ads between levels. Optional videos for extra bonus letters remain available and are still required for those rewards, including after purchasing Ad-free.
How do I restore Ad-free?
Use the same Apple Account that made the purchase. Open the game's Settings and choose Restore purchase. If the purchase is not restored, contact us with a description of the problem. Apple handles payments; you can request help with an eligible refund through Apple's Report a Problem service.
Why is there no video for an extra letter?
The option appears only when an ad is available and you have used your regular letter joker. You can earn up to three extra letters through videos for each word, while there are still letters to reveal. Ad availability can vary by connection, region and privacy restrictions. If no video is available, you can continue playing.
Your saved game
Do I need an account?
No. You can play without creating a game account. Your chosen name, progress and preferences are saved on your device. Optional iCloud synchronization uses the Apple Account already signed in on your device. Use a nickname when playing with others.
Can you recover my progress?
With iCloud sync enabled, return to the main menu while online and check Settings → iCloud for confirmation that your progress is up to date. Open the game on your other device using the same iCloud account to merge completed levels, earned stars and collected friends. Games already in progress are not replaced while you are playing. Purchases are restored separately through Restore purchase, using the Apple Account that bought the upgrade.
If iCloud is unavailable, your progress remains saved locally and synchronization is retried later. Use Sync now in Settings to retry. Turning synchronization off keeps local play available and does not delete your cloud save. Deleting the app and its data removes its local progress, including any changes that have not reached iCloud. Contact us before deleting the app to troubleshoot a problem; we cannot remotely recover a save that existed only on your device.
Nearby multiplayer
How do I play with someone nearby?
Open VS on both devices. Have one player open an arena and the other select the available arena. Keep both devices nearby, connected to the same Wi-Fi network, and allow Local Network access for WoordVonk in the device's Settings. Both players should use a compatible version of the game.
Your chosen player name and selected card avatar may be visible to nearby players when you open an arena. Use a nickname you are comfortable sharing.
Sound and music
Why can't I hear the game?
Check Music and Sound effects in the game's Settings, then check your device volume and whether audio is playing through headphones or a Bluetooth device. If audio stutters or stops unexpectedly, tell us which screen you were on and whether it followed an ad, a call or switching apps.
Privacy and contact
For information about game data, ads, purchases and children's privacy, read our Privacy Policy. Parents and guardians can use the same contact details for privacy questions and requests.
- Developer: Murat Ozmerd
- Brand name: Userface
- Email: privacy@userface.nl
- Postal address: Janusbaulingstraat 63, 7415 NC Deventer, The Netherlands
- Telephone: +31 6 13 02 64 66